Below we are answering to some of the common questions about our services:
What is the best way to get in touch with you?
Please click this link or "Contact Us" button on the top right of the page to give us a call or send us an email and we will get back to you shortly.
Are your consultations free?
Our estimates are free.
Is it possible to get an estimate over the phone?
While we can provide general pricing over the phone, please understand that, since we do not see the job site, the price we give you might not be 100% accurate due to many factors that can come into play during the installation. This is why we always suggest booking an on-site estimate prior to beginning a project so that you are aware of the cost and we can complete the job in a timely manner.
What is your minimum service charge?
Our minimum service charge is $149.00 plus tax. This does not include any equipment or system components we might provide during the service call. In case any additional charges are involved, our technicians will let you know so you can make a decision before anything is done.
What forms of payment do you accept?
We accept credit cards, checks and cash as a form of payment.
What types of clients do you serve?
We work with commercial and private customers as well as architects, interior designers and GCs.
What are your terms?
According to our company policy, we require 100% of the cost of equipment plus 50% of the labor fee prior to any installation. The remaining balance is due upon completion of the project.
How long does it take you to receive the equipment?
In case it is not a special order item and there are no delays on the manufacturers and supplier’s end, the equipment usually arrives within 5-7 business days.
How quickly can you start the project?
As soon as the deposit payment clears on our bank account, we start ordering the equipment necessary for the project and contact you to schedule the installation date when everything arrives.
Is all the equipment you provide brand new?
All equipment we provide is brand new and under the manufacturer’s warranty.
What brands do you offer?
Please see “Explore Brands” section of our website to see the list of the brands we offer to our clients.
Do you repair equipment?
Unfortunately, we do not offer such services at the moment.
Do you offer post installation service and support?
We offer a warranty covering the installation work and equipment maintenance for the period of 60 days from the date of installation completion. After this period, there will be a minimum service charge of $149.00 plus tax per each service call plus the cost of replaced equipment if it needs to be replaced. In addition, we offer service contracts. Please contact us for more details.
We hope we’ve answered most of the questions here, but in case you need any additional information, please feel free to reach out to us and one of our representatives will be in touch shortly.